Return & Refund
At fixtmart.com, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, we offer a return and refund policy that provides a simple and hassle-free process.
1. Return Policy
We accept returns for most products within 3 days from the date of delivery, subject to the following conditions:
- Condition of the Product: The item must be unused, in its original packaging, and in the same condition as when it was delivered.
- Proof of Purchase: You must provide a receipt or order number to process the return.
- Non-returnable Items: Certain items may not be eligible for return, including [list items like personal care products, electronics with broken seals, etc.]. Please check the product description for specific return policies on individual items.
2. How to Return an Item
To initiate a return, follow these steps:
- Contact Us: Email us at [Insert Email Address] or call [Insert Phone Number] with your order number and reason for the return.
- Return Approval: We will review your request and approve the return if it meets our criteria.
- Return Shipping: Once your return is approved, you will be provided with return instructions. The cost of return shipping will be the responsibility of the customer, unless the return is due to our error (e.g., wrong or damaged product).
Please ensure the returned item is packaged securely to avoid damage during transit.
3. Refund Policy
Refunds will be issued once the returned item has been received and inspected. If your return is approved, we will process a refund to the original payment method. Refund processing time may vary depending on your payment provider, but it typically takes 7 business days for the refund to appear in your account.
- Full Refund: If the return meets our policy criteria, you will receive a full refund for the purchase price of the item.
- Partial Refund: If the returned item is opened or used, we may deduct a restocking fee or offer a partial refund based on the condition of the item.
- Non-refundable Items: Shipping charges are non-refundable. In the case of exchanges, the cost of shipping a replacement item will be the responsibility of the customer.
4. Exchanges
If you would like to exchange an item for a different size, color, or product, please contact us within 3 days of receiving your order. Exchanges are subject to product availability. If the item you wish to exchange for is out of stock, we may offer a refund or store credit instead.
5. Damaged or Defective Products
If you receive a damaged or defective product, please notify us immediately. We will provide a full refund or send you a replacement, depending on the situation. You may be asked to provide photographic evidence of the damage or defect.
6. Late Returns
Returns made after the 3-day return window will not be accepted, and you may not be eligible for a refund or exchange.
7. Store Credit
In certain situations, instead of a refund, we may offer store credit that can be used for future purchases on Fixtmart.com. Store credit is non-transferable and valid for 1 months from the date of issuance.
8. Shipping Costs
The shipping cost for returns is the responsibility of the customer unless the return is due to an error by Fixtmart.com (e.g., incorrect or damaged items). Please note that shipping costs are non-refundable.
9. Contact Us
If you have any questions about our Return & Refund Policy or need assistance with a return or refund request, please contact us at:
fixtmart.com
Email: fixtmart@gmail.com
Phone: 01979 109367
Address: 126 Motijheel (Grand Floor) Dhaka.